jlgg Privacy Policy

1. Who We Are

jlgg operates the online gaming platform accessible at jlgg.bio, serving registered players across the Philippines. For the purposes of the Data Privacy Act of 2012, jlgg acts as the Personal Information Controller in respect of personal data collected through the jlgg platform. All inquiries regarding the processing of personal data, including requests to exercise your rights under the DPA, should be directed to jlgg's designated Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

jlgg collects the following categories of personal data in connection with the provision of its online gaming services:

jlgg does not intentionally collect sensitive personal information (as defined under Section 3(l) of the DPA) beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming purposes.

3. How We Collect Your Personal Data

jlgg collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys and promotions;
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that collect technical and usage data when you access jlgg.bio (see Section 9 for details);
• Third-party sources: Identity verification service providers engaged by jlgg for KYC and anti-fraud purposes; payment processors including GCash and PayMaya; and fraud prevention databases, where lawfully obtained.

4. How We Use Your Personal Data

jlgg processes your personal data for the following purposes:

• To create, manage, and maintain your jlgg account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations and PAGCOR requirements;
• To process deposits and withdrawals in PHP via your chosen payment method;
• To deliver the gaming services you have requested, including slots, live casino, bingo, and other games;
• To administer bonuses, promotions, and loyalty programmes;
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct;
• To comply with jlgg's legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• To provide customer support and resolve disputes;
• To enforce jlgg's Terms and Conditions;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts) and, with your consent, promotional communications about jlgg offers and new games;
• To monitor gaming activity for responsible gaming purposes, including identifying signs of problem gambling;
• To improve the jlgg platform through analysis of aggregated, anonymised usage data.

5. Legal Basis for Processing

jlgg processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012:

• Contract performance: Processing necessary to fulfil jlgg's contractual obligations to you under the Terms and Conditions, including account management, game delivery, and payment processing;
• Legal obligation: Processing required to comply with Philippine law, including AML/CTF obligations, PAGCOR licensing requirements, and NPC regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where jlgg's legitimate interests are not overridden by your fundamental rights;
• Consent: Processing for optional purposes such as marketing communications, where jlgg has obtained your express consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Disclosure and Sharing of Personal Data

jlgg does not sell your personal data to third parties. jlgg may share your personal data with the following categories of recipients where necessary and lawful:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers engaged to process your financial transactions;
• KYC and identity verification providers: Third-party service providers engaged by jlgg to verify the identity and age of registered players;
• Fraud prevention and AML service providers: Third-party providers engaged to detect and prevent fraud, money laundering, and other financial crimes;
• Game software providers: Game studios and content providers whose games are available on the jlgg platform, to the extent required for game delivery and technical support;
• Regulatory and law enforcement authorities: Philippine government agencies, regulators, and law enforcement bodies, where jlgg is legally required or authorised to disclose personal data;
• Professional advisers: Legal counsel, auditors, and other professional advisers bound by duties of confidentiality;
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of jlgg's assets, where personal data may be transferred as part of the transaction, subject to equivalent data protection obligations being imposed on the transferee.

All third-party service providers engaged by jlgg are required by contract to process personal data only on jlgg's documented instructions and to implement appropriate technical and organisational security measures.

7. Data Retention

jlgg retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC records are retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Financial transaction records are retained for a minimum of five (5) years following the relevant transaction, in compliance with applicable tax and financial reporting obligations;
• Gaming session data is retained for a minimum of three (3) years for regulatory audit and dispute resolution purposes;
• Customer support communications are retained for two (2) years following resolution of the relevant query or complaint.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

8. Data Security

While jlgg takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlgg will notify the National Privacy Commission and, where required, affected data subjects in accordance with the timeframes prescribed by the DPA and its Implementing Rules and Regulations.

9. Cookies and Tracking Technologies

jlgg uses cookies and similar tracking technologies on jlgg.bio to operate and improve the platform. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session management and security features. These cannot be disabled without impairing platform functionality;
• Functional cookies: Remember your preferences and settings (e.g., language, currency display) to improve your experience;
• Analytical cookies: Collect aggregated information about how users interact with jlgg.bio to help us improve the platform. Data collected is anonymised where possible;
• Marketing cookies: Used only where you have provided consent to receive personalised promotional communications related to jlgg.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jlgg platform.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jlgg:

• Right to be informed: The right to be notified of the collection and processing of your personal data;
• Right to access: The right to request a copy of the personal data jlgg holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where the processing is unlawful or the data is no longer necessary for the purpose for which it was collected;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used electronic format;
• Right to damages: The right to claim compensation for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal data.

To exercise any of these rights, please contact jlgg's Data Protection Officer at the details in Section 14. jlgg will respond to all verified requests within thirty (30) days as required by the DPA. jlgg may need to verify your identity before processing your request.

11. Children's Privacy

The jlgg platform is strictly restricted to persons aged 21 years and above. jlgg does not knowingly collect personal data from individuals under 21 years of age. If jlgg becomes aware that personal data has been collected from an individual below the minimum age requirement, the relevant account will be immediately suspended and the personal data deleted in accordance with jlgg's data retention policy. If you believe that jlgg may have inadvertently collected personal data from a minor, please contact jlgg immediately using the details in Section 14.

12. Cross-Border Data Transfers

jlgg may transfer your personal data to service providers and partners located outside the Philippines where necessary for the purposes described in this Policy (for example, to game software providers or cloud infrastructure providers with servers located in other jurisdictions). Any cross-border transfer of personal data by jlgg is conducted only where adequate data protection safeguards are in place, including contractual clauses that impose data protection standards equivalent to those required by Philippine law. By using the jlgg platform, you consent to such transfers being made on this basis.

13. Changes to This Privacy Policy

jlgg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlgg will provide notice to registered users via the email address associated with their account and by posting the revised Policy on jlgg.bio with an updated effective date. Your continued use of the jlgg platform following the effective date of any revision constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically.

14. Contact – Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlgg, please contact our Data Protection Officer:

Email: [email protected]

Please include "Privacy Request" in the subject line and provide sufficient information for jlgg to identify your account and understand the nature of your request. jlgg will acknowledge receipt of your request within three (3) business days and provide a substantive response within thirty (30) days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. Further information about the NPC and how to file a complaint is available on the NPC's official website.